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CATS Academy, global partner of Persona GLOBAL, USA is proud to introduce three world class business solutions in India. Persona GLOBAL provides over 32 tools in about 38 languages. Above 50% of the Fortune 1000 companies across 62 countries have availed the benefits of their tools and methodologies over a span of 30 years. More than 1,350 certified Persona GLOBAL practitioners around the world serve their clients as strategic business partners.
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| Customer Experience Management Plus+ (CEM+) |
CEM+ is an integrated customer experience management process. As customer is the focus for many organizations, CEM+ equips organizations with knowledge and skills necessary to develop a customer experience in which all people, processes and products deliver value to customers in a way that is differentiated, on- brand and is consistent throughout. In short, CEM+ is Powerful, Fast, Straightforward and Cost effective.
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| Sales Competency Assessment (SCA) |
SCA is a unique survey and coaching tool specifically designed for professional development of sales personnel across various industries. It provides a powerful, practical, comprehensive and easy to administer survey instrument that evaluates a salesperson’s core competencies at every phase of the sales cycle. SCA provides personalized coaching and mentoring, based on his/her specific needs. By allowing managers and salespeople to share their perceptions about key sales factors, SCA provides a system that fosters mutual understanding and support within a sales organization that is crucial to building a strong sales team.
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| Talent Management (TM) |
TM is an ongoing, dynamic process accessing the current managerial talent present in the organization. It is a strategic 360-degree tool supporting an organization in the constructive utilization of its human resources. The TM combines online survey with action planning to assist an organization in integrating individual career development with the organization’s business needs. |
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